Contact
Questions about a piece, an order or a custom miniature: write to us and a person replies.
- 48 h
- For a reply to every message, usually much sooner.
- Ticket
- Every complaint gets a number you can follow it by.
- 1 month
- The most a complaint takes to resolve, by law and by habit.
01About an order
Put your order number in the subject line. Tracking and invoices are also in your orders once you are signed in.
02A piece arrived damaged
Use the Damage claim page. It opens an email with the questions we need already filled in, so we can settle it in one reply.
03A custom miniature
The Custom miniatures page says what photographs to send and how the proof works.
04Grievance Officer
Under the Consumer Protection (E-Commerce) Rules 2020, complaints are handled by our Grievance Officer, reached at the same address:
- Email: hello@adix.ai
We acknowledge a complaint within 48 hours and resolve it within one month. You can also call the National Consumer Helpline on 1915.