Damage claim
Sorry it arrived broken. Send us a few photos within 48 hours of delivery and we will replace or refund it.
- 48 h
- From delivery to send us your claim.
- 3 photos
- Two of the piece, one of the box and its label.
- 48 h
- For our reply, with a claim number you can quote.
01Before you write
- Keep the piece and every bit of packaging until the claim is settled.
- Find your order number in the confirmation email or in your orders.
- Photograph the piece in good light from two or three sides, close enough to see the damage, and the outer box with its shipping label.
02Send the claim
The button above opens an email to hello@adix.ai with the questions already filled in. Answer them, attach the photos, and send. An unboxing video helps us decide faster but is never required.
03What happens next
- We reply within 48 hours with a claim number.
- We review the photos and may ask for one more angle.
- Once verified, you choose a free replacement or a full refund. We do not ask for the broken piece back unless we need to see it, and if we do, we pay for the return.
04What counts as damage
A piece that is broken, cracked or chipped on arrival, a missing piece, or the wrong piece. Layer lines and small support marks are part of a printed finish. The full policy is on the Returns page.