Terms of Use

01Who we are and acceptance

The Tiny Tales app and store are operated by Adix AI, a sole proprietorship having its place of business at 3, Qamar Makhdumi Road, near Noori Masjid, Bhuli Road, Wasseypur, Dhanbad, Jharkhand 826001 (“Tiny Tales”, “we”, “us”). We sell cosmetic and personal-care products directly to you — Tiny Tales is the seller of record, not a marketplace for third-party sellers.

Tiny Tales does not manufacture any product. Each product sold here is manufactured by a separately licensed manufacturer — named, with its manufacturing licence number, on the product’s pack and on its product page. Our current principal manufacturer is Saman Products Company, under cosmetics manufacturing licence no. GC1299. We buy from our manufacturers and resell to you.

By creating an account, placing an order, or otherwise using the app or website, you agree to these Terms of Use and to our Privacy Policy, which together form a binding agreement between you and us. If you do not agree, please do not use the app or website.

02Eligibility and your account

You must be 18 years or older and capable of entering into a legally binding contract under Indian law to create an account or use the app. We do not offer accounts to, and do not knowingly collect personal data from, anyone under 18. If we learn that we have collected personal data from someone under 18, we will delete it.

You are responsible for keeping your login and device secure and for all activity under your account. Give us accurate, current information and keep it updated.

We may suspend or close an account for breach of these Terms, suspected fraud, or misuse of the app.

You can delete your account at any time — from Account settings in the app, from the “Delete account” page on www.tinytalesforus.com, or by writing to us at hello@adix.ai. Deletion removes your profile, saved addresses, and saved preferences. Orders already placed continue to be fulfilled, and invoices and transaction records are retained for the period the tax and accounting laws require, as explained in the Privacy Policy. Deletion is not reversible and we cannot restore a deleted account.

03Products, ingredients and pricing

We sell genuine cosmetic products. Each product page and pack shows the information required by law, including the ingredient (INCI) list, net quantity, country of origin, manufacturing/expiry details, the manufacturer’s name and address, and the maximum retail price (MRP).

All prices are in Indian Rupees, inclusive of GST. The MRP printed on the pack is the ceiling price; our selling price may be lower.

Product colours and textures may appear slightly different on your screen from the actual product. Listings depend on availability and may change or sell out.

If a product is listed at an incorrect price or with incorrect information due to a technical or human error, we may cancel the order and refund any amount paid, even after the order is confirmed.

04Cosmetics safety — please read

Our products are for external use only and must be used strictly as directed on the pack. Keep out of reach of children and away from the eyes unless the product is meant for that use.

Skin and hair respond differently from person to person. We recommend a patch test before first use, especially if you have sensitive skin or known allergies. Check the ingredient list on the pack for anything you are allergic to.

Stop use and consult a doctor if you experience irritation, redness, or any adverse reaction. Information in the app is general in nature and is not medical or dermatological advice.

We are responsible for supplying products that conform to their description and to the Cosmetics Rules 2020. We are not liable for reactions or damage caused by misuse, use contrary to the directions, or a pre-existing allergy that is disclosed in the ingredient list.

05How we recommend, label and rank products

Parts of the app and website are curated by us rather than shown in a neutral order. This includes labels such as “Featured”, “Bestseller”, “New” and “Most reordered”, the order in which products appear on the home screen, in a category, or in search results, and the offers and coupons we surface.

These are our own commercial and editorial choices. They are not a certification, an endorsement, or a quality guarantee by any third party, doctor, dermatologist, or testing body, and they do not mean a product is suitable for you.

Tiles and tags describing a skin type, hair type, or concern — for example “dry skin”, “frizz”, or “dandruff” — are general cosmetic guidance to help you browse. They are not a diagnosis, not a treatment claim, and not medical or dermatological advice. If you have a skin or scalp condition, an allergy, or are pregnant or nursing, please consult a qualified doctor before using a product.

Always read the ingredient list and directions on the pack. The pack, not the app, is the authoritative source for how a product should be used.

06GST

Adix AI is registered under GST (GSTIN: 20AKLPA4779M1ZY). All prices shown are inclusive of GST. A tax invoice is issued for every order, showing IGST for a delivery outside Jharkhand or CGST and SGST together for a delivery within Jharkhand, as applicable. If an order is refunded after a tax invoice is issued, we issue a corresponding credit note. Input tax credit may be available to eligible business buyers in accordance with GST law.

07Orders, payment and confirmation

When you place an order you make an offer to buy. A contract is formed only when we confirm and dispatch the order. Until then we may decline or cancel an order — for example if the item is out of stock, mispriced, or the order is flagged for suspected fraud.

Payments are processed by our third-party payment gateway. We do not receive or store your full card, UPI, or banking credentials. Your use of the gateway is also subject to the gateway’s own terms.

A tax invoice is issued for every order and is available for your records.

08Delivery charges and price breakup

Before you pay, checkout shows an itemised breakup of what you owe: the price of each product, any delivery charge, and the total payable. A delivery charge, if any, is never folded silently into the product price.

09Shipping and delivery

We accept orders across India. Delivery charges are shown at checkout before you pay. Where a pincode-specific courier rate is unavailable, we use an approximate distance-based delivery charge.

Once confirmed, orders are typically dispatched within 1 day, with delivery shortly after dispatch. Exact timelines are shown at checkout and are estimates, not guarantees.

Please provide a complete, correct delivery address. Risk in the products passes to you on delivery to the address you give.

10Cancellations, returns and refunds

You may cancel an order before it is dispatched. Once dispatched, an order cannot be cancelled but the returns rules below still apply.

For reasons of hygiene and product safety, cosmetics are not returnable for a change of mind once delivered.

Visible transit damage or wrong item: report it to us within 48 hours of delivery, with your order number and photos. On verification we will arrange a free replacement or a full refund, at your choice.

Manufacturing defect or expired product: there is no time limit to report this — write to us with your order number and photos whenever you discover the issue, and we will arrange a free replacement or a full refund.

An unboxing video is optional and can help us verify a claim faster, but it is never required as a condition for a refund or replacement.

Approved refunds are made to your original payment method, normally within 5–7 business days of us receiving the returned item or confirming the claim.

11Product recalls

If we or the manufacturer identify a safety issue, manufacturing defect, or regulatory recall affecting a product you bought, we will notify affected customers using the contact details on your account (app notification, SMS, or email), explain the issue, and give instructions for returning or disposing of the product.

We will refund the full amount paid for a recalled product, following the same timelines as the returns and refunds section above.

12Ratings, reviews and content you post

You can rate a product and write a review with a title and a description, and mark someone else’s review as helpful. Anything you submit through these features is “your content”. You remain responsible for your content, and you confirm that you own it or have the right to post it.

A review must reflect your own genuine experience of the product. Do not post a review in exchange for payment or any other benefit, do not post about a product you have not used, do not write on behalf of or impersonate another person, and do not post the same review repeatedly.

Your content must not:

• be unlawful, or infringe anyone’s intellectual property, privacy, or other rights;
• be obscene, defamatory, hateful, harassing, or invasive of another person’s privacy;
• be knowingly false or misleading, or impersonate another person or entity;
• relate to or promote anything harmful to a child;
• contain a virus or any code designed to damage or disrupt a computer resource;
• contain a medical, therapeutic, or curative claim about a cosmetic product;
• contain personal or contact details of yourself or anyone else, or advertise another business.

By posting, you give us a non-exclusive, royalty-free, worldwide licence to display, store, reproduce, and adapt your content in the app, on the website, and in our own marketing, alongside the display name on your account. You can withdraw this by deleting your review or your account, after which we stop displaying it — copies already published elsewhere or held in backups may take longer to disappear.

We do not pre-screen every review and are under no obligation to monitor them. We may decline to publish, edit for length or formatting, or remove any content that breaches these Terms or the law, and we may suspend the account behind it. Where we know that a review came from a verified purchase, we label it as such; where a review or rating comes from a source other than a purchase on Tiny Tales, we identify that source.

Reviews are the personal opinions of the people who wrote them. They are not our views, and we do not adopt or endorse them.

Separately, when using the app or website:

• Do not use the app or website for any unlawful purpose or in breach of any law.
• Do not scrape, copy, or resell our content, images, reviews, or catalogue.
• Do not attempt to interfere with, probe, or disrupt the app, website, or its security.
• Do not use another person’s account, or create accounts by automated means.

13Intellectual property

The Tiny Tales name, logo, and app/website content are owned by or licensed to Adix AI. Product names, images, formulations, and packaging are owned by or licensed to their respective owners. You may not use any of them without prior written permission.

14Manufacturer

As required by the Cosmetics Rules 2020, our products are manufactured by:

• Name: Saman Products Company
• Address: 4/B Al-Farooq Com Housing Society, Mohmadmedi Park, Sarkhej, near New Aasiana Roshan Society, Sarkhej Road, Ahmedabad, Gujarat 380051
• Cosmetics manufacturing licence no.: GC1299

Adix AI and Saman Products Company are separate legal entities. We do not formulate, manufacture, fill, or label any product. The composition of a product, its ingredient list, its safety and stability testing, the manufacturing and expiry dates, and the declarations printed on the pack are the manufacturer’s responsibility, and the manufacturer holds the licence under which the product is made.

Our responsibility as your seller is to supply you a genuine, correctly described product in sound condition — sourced from the licensed manufacturer, stored and handled properly, and delivered to you unopened and within its shelf life.

If a product turns out to have a manufacturing defect, you do not have to approach the manufacturer yourself. Raise it with us with your order number and photos and we will take up the claim with Saman Products Company on your behalf, and give you a free replacement or a full refund under the returns section above. Where the manufacturer is responsible, it is answerable to us and, as the licence holder, is answerable for the product under the Consumer Protection Act 2019 and the Cosmetics Rules 2020. Nothing in this section reduces any right or remedy you have against us under those laws.

15Electronic contract

You agree that your order, and your acceptance of these Terms by an electronic action (such as tapping “I agree”, creating an account, or placing an order), constitutes a valid electronic record and a valid electronic contract under section 10A of the Information Technology Act 2000, and needs no physical or digital signature to be enforceable.

16Limitation of liability

Nothing in these Terms limits or excludes any right or remedy you have under the Consumer Protection Act 2019 or other law that cannot be excluded, including for a product that is proven defective.

Subject to that, and to the maximum extent permitted by law, our total liability for any order is limited to the amount you paid for that order — except that this cap does not apply to, and we do not limit or exclude our liability for, death, personal injury, a defective product, or fraud.

17Indemnity

You agree to indemnify us against claims, losses, and costs directly arising from your fraud, wilful misuse of the app or products, or infringement of our or a third party’s intellectual property rights.

18Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control — including natural disasters, strikes, riots, war, epidemics, government action, or failures of transport, power, or telecommunications networks. Affected obligations are suspended for as long as the event continues.

19Severability

If any provision of these Terms is held invalid or unenforceable by a court or authority of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

20Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or part, to a successor entity or in connection with a merger, acquisition, or sale of assets, without reducing your rights under these Terms.

21Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act, you can reach our Grievance Officer here:

• Email: hello@adix.ai
• Address: Adix AI, 3, Qamar Makhdumi Road, near Noori Masjid, Bhuli Road, Wasseypur, Dhanbad, Jharkhand 826001

Every complaint you raise is assigned a complaint/ticket number, which we share with you so you can track its status. We acknowledge complaints within 48 hours and, under rule 4(6) of the E-Commerce Rules, redress them within one month of receipt. You may also contact the National Consumer Helpline on 1915 or approach the appropriate Consumer Disputes Redressal Commission.

22Nodal contact person

Under rule 4(1)(b) of the Consumer Protection (E-Commerce) Rules 2020, our Nodal Contact Person — for coordination with law-enforcement and government agencies, and distinct from the Grievance Officer above — can be reached here:

• Email: hello@adix.ai
• Address: Adix AI, 3, Qamar Makhdumi Road, near Noori Masjid, Bhuli Road, Wasseypur, Dhanbad, Jharkhand 826001

Law-enforcement and government requests marked for the Nodal Contact Person are routed to that officer on receipt.

23Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your statutory consumer rights, the courts at Dhanbad, Jharkhand have exclusive jurisdiction over any dispute arising from them.

Nothing in this clause affects your right under section 34(2)(d) of the Consumer Protection Act 2019 to file a consumer complaint before the District Commission having jurisdiction over the place where you reside or personally work for gain.

24Changes and contact

We may update these Terms from time to time. Material changes will be notified in the app or on this page, and continued use after a change means you accept the updated Terms.

Questions about these Terms? Write to us at hello@adix.ai.